Wrexham Volkswagen
Rhosddu Industrial Estate, Rhosrobin, Gwersyllt, LL11 4YL

Service Advisor

Salary: £25,000-£30,000 DOE + Monthly Bonus + Overtime
Working Pattern: Full Time
Contract Type: Permanent
Apply Now
Service Advisor

The Opportunity

Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed. 

 

Role Responsibilities

In the role of Service Advisor, you'll be instrumental in managing and enhancing our customer service efforts. Your key responsibilities will include:

  • Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries.
  • Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs.
  • Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management.
  • Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication.
  • Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work.

 

 

 

About you

We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills. The ideal candidate should have:

  • Minimum of 12 months' experience working as a Service Advisor in a dealership environment.
  • A flexible team player attitude, with the ability to support the aftersales team during busy periods.
  • A results-focused mindset, with resilience and the ability to overcome obstacles.
  • A strong technical awareness or understanding of vehicles and their components.
  • Experience in upselling products or services, with a valid driving licence.

About the Company

Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.

Benefits and Perks

Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance: 

  • Increased holiday entitlement with length of service
  • Enjoy your birthday off, on us
  • Access to 24/7 Employee Assistance Programme and counselling services for you and your family
  • Company Pension Scheme to secure your future
  • Long service recognition that celebrates your dedication and contribution
  • Discounts on products and services that extend to our family 
  • Access to our Car Benefit Scheme, for you and your family
  • Participation in our Cycle to Work scheme

 

Next steps

If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, we encourage you to apply and be part of the Swansway legacy. Your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!

#CustomerServiceJobs #AutomotiveCareers #SwanswayOpportunities #ServiceAdvisorRole #MotorIndustryRoles

You are applying for...
Service Advisor
Salary: £25,000-£30,000 DOE + Monthly Bonus + Overtime
Working Pattern: Full Time
Contract Type: Permanent
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Questions
Have you ever been convicted of a criminal offence or been the subject of a conditional discharge or probation order by a Court of Law or other JudicialBody which is not legally spent? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed. The Company’s policy on criminal convictions should not be construed as overriding the provisions of the Rehabilitation of Offenders Act (1974)
Do you have any criminal convictions pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Have you ever been declared bankrupt? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Have you ever had any County Court Judgements (CCJs)? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Do you have any bankruptcy or CCJs pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed
Have you ever been dismissed by an employer or have any such dismissal pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed
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We ask this because we're interested in your suitability.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
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We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Disability
According to the definition of disability do you consider yourself to have a disability?
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Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010.
Equality, Diversity and Inclusion
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In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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