TPS Sales Manager
The Opportunity
To lead, manage and motivate the Parts Sales team to achieve and exceed sales targets. Through the team, develop strong relationships with customers, by providing expert knowledge and support and provide an exceptional customer service experience.
More about the role
- Ensure own and Sales Team overall sales targets are achieved
- Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met
- Communicate the overall sales targets into team and individual targets
- Distribute targets equitably and in accordance with the allocation of the customers and the skill and experience of each team member
- Monitor team performance and display daily achievement against targets – encourage a positive and competitive team spirit
- With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met
- With the Sales Development Manager and Centre Manager, monitor the success of the targeted customer sets , promotions and campaigns and take corrective action if required
- Attend weekly first line Centre management meetings and report on sales and marketing activity v performance
- Maintain own knowledge levels (to include product knowledge, market awareness, competitor activity and pricing)
- Ensure you and your team are adequately trained and understand the Unique Selling Proposition of the TPS brand, the "Features and Benefits" of the TPS product range especiallyManaging the Team
- Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI’s, and provide developmental or corrective support where required
- With the TPS Centre Manager, ensure the sales team is motivated through creative incentive schemes and rewards
- Ensure the sales team understand and are engaged with the planned promotional activities
- Recruit new Parts Sales staff as required, pulling on the support of the TPS Centre Manager if required
- Carry out all elements of induction processes for Parts Sales Executives
More about you
- Previous Management Experience with Customer Service
- Accustomed to working to KPI's
- Full Uk Driving License
A bit more about the Family
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
Benefits of working for Swansway Group
- Company pension scheme
- Life assurance (death in service benefit)
- Holidays that increase with length of service
- Long service recognition
- Cycle to work scheme
- Annual flu jab
- Discounts on products and services
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!