Wrexham Volkswagen
Rhosddu Industrial Estate, Rhosrobin, Gwersyllt, LL11 4YL

Workshop Controller

Salary: Up to £40,000 DOE plus bonus
Working Pattern: Full Time
Contract Type: Permanent
Apply Now
Workshop Controller

The Opportunity

As a Workshop Controller for Swansway, you’ll work with the Aftersales Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.

The role will be to oversee and manage daily workloads for the Technician team and support the front of house team to manage expectations to maximise the efficiency and performance of the workshop. You will be required to constantly review processes to ensure we achieve the highest levels of quality, housekeeping, health and safety and productivity.

Day to day you will allocate work to the team and monitor performance, you will assist and troubleshoot with complex jobs and motivate the team to achieve daily targets

More about the role:

  • Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
  • Allocating working within the team
  • Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
  • Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy
  • Working with colleagues and other departments to ensure a seamless service for customers
  • Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
  • Providing estimates for servicing and repairs and setting timescales
  • Assisting technicians with technical challenges and finding the right outcome
  • Accurately recording technician time and writing technical reports and recommendations
  • Working with Service Advisors to ensure service standards with customers are met

More about you:

  • 2 years experience in a Senior Technician role or currently a Workshop Controller in a franchised dealership​
  • Team player and the ability to motivate a team 
  • Excellent communicator, ability to work with Service Advisors and Technicians

A bit more about the family

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!

Benefits of working for Swansway Group:

  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Death in Service Benefit
  • Long service recognition
  • Annual flu jab
  • Discounts on products and services that extend to your family and friends
  • Cycle to work scheme
  • Employee recruitment referral payments
  • Employee assistance programme and counselling service
  • Occupational health services
  • Flexible working patterns
  • Car Benefit Scheme for employee or family 

When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!

You are applying for...
Workshop Controller
Salary: Up to £40,000 DOE plus bonus
Working Pattern: Full Time
Contract Type: Permanent
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Equality, Diversity and Inclusion
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We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants.
In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
Disability
According to the definition of disability do you consider yourself to have a disability?
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Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
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We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Questions
Have you ever been convicted of a criminal offence or been the subject of a conditional discharge or probation order by a Court of Law or other Judicial Body which is not legally spent? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed. The Company’s policy on criminal convictions should not be construed as overriding the provisions of the Rehabilitation of Offenders Act (1974) Do you have any criminal convictions pending? Yes / No
Have you ever been dismissed by an employer or have any such dismissal pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed
Do you have any criminal convictions pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed. Have you ever been declared bankrupt? Yes / No
Have you ever been declared bankrupt? If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Have you ever had any County Court Judgements (CCJs)? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed. Do you have any bankruptcy or CCJs pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed Have you ever been dismissed by an employer or have any such dismissal pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed
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