Wrexham Volkswagen
Rhosddu Industrial Estate, Rhosrobin, Gwersyllt, LL11 4YL

Parts Advisor

Salary: Competitive DOE + Bonus
Working Pattern: Full Time
Contract Type: Permanent
Apply Now
Parts Advisor

The Opportunity

Swansway Motor Group is seeking a skilled Parts Advisor to join our dynamic team based in our thriving dealership. As a Parts Advisor, you'll play a critical role in ensuring that all parts-related enquiries are expertly handled, supporting both customers and our aftersales team to maintain the seamless operation of our dealership. 

Role Responsibilities

In your new role as a Parts Advisor, you will be instrumental in facilitating the efficient processing of all parts orders and maintaining accurate stock records. Key responsibilities include:

  • Efficiently managing external sales enquiries for parts and supporting the aftersales team with necessary components.
  • Establishing and nurturing robust relationships with external parts suppliers to ensure quality and timely availability of parts.
  • Ensuring smooth day-to-day operations by adhering to company policies and maintaining comprehensive stock purchase records.
  • Upselling related products and services to enhance customer satisfaction and boost sales.
  • Accurately completing all required administrative tasks and promptly addressing any stock discrepancies with the Aftersales Manager.

About you

Our ideal Parts Advisor will excel in a dealership setting, demonstrating a proactive attitude and teamwork. Essential qualifications and skills include:

  • Prior experience in a similar role within a dealership environment.
  • Strong understanding of parts ordering processes and stock management.
  • Ability to prioritise workload effectively and maintain composure in a fast-paced environment.
  • Excellent communication skills to interact efficiently with colleagues and customers alike.
  • A customer-centric approach, ensuring all enquiries are handled with speed and precision.

About the Company

Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.

Benefits and Perks

Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance: 

  • Increased holiday entitlement with length of service
  • Enjoy your birthday off, on us
  • Access to 24/7 Employee Assistance Programme and counselling services for you and your family
  • Company Pension Scheme to secure your future
  • Long service recognition that celebrates your dedication and contribution
  • Discounts on products and services that extend to our family 
  • Access to our Car Benefit Scheme, for you and your family
  • Participation in our Cycle to Work scheme

Next steps

If you're a motivated Parts Advisor looking to make your mark within a reputable dealership, Swansway Motor Group invites you to apply. Join us and contribute to our ongoing success by delivering top-notch service and expertise. Submit your application today to embark on an exciting career journey as a Parts Advisor with us.

#PartsSales #AftersalesSupport #AutomotiveCareer #DealershipJobs #PartsExpert

You are applying for...
Parts Advisor
Salary: Competitive DOE + Bonus
Working Pattern: Full Time
Contract Type: Permanent
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Equality, Diversity and Inclusion
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We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants.
In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
Employment
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Disability
According to the definition of disability do you consider yourself to have a disability?
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Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
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We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Questions
Have you ever been convicted of a criminal offence or been the subject of a conditional discharge or probation order by a Court of Law or other JudicialBody which is not legally spent? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed. The Company’s policy on criminal convictions should not be construed as overriding the provisions of the Rehabilitation of Offenders Act (1974)
Do you have any criminal convictions pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Have you ever been declared bankrupt? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Have you ever had any County Court Judgements (CCJs)? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Do you have any bankruptcy or CCJs pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed
Have you ever been dismissed by an employer or have any such dismissal pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed
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