Blackburn Audi
Trident Park, Whitebirk Drive, Blackburn, BB1 3HT

Service Administrator

Salary: Competitive DOE
Working Pattern: Full Time
Contract Type: Permanent
Hours:
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Service Administrator

The Opportunity

As a Service Administrator for Swansway you’ll be reporting into the Aftersales Manager you will be responsible for the service related administration. Working closely with the Workshop Controller, Warranty Administrator and Service Advisors you will provide support to ensure the customer journey is as seamless as possible.

Day to day, you will be present throughout every step of the journey from starting the day with job card preparation through to customer invoicing. You’ll also assist the Service Advisors with customer call backs and update calls.

More about the role:

  • Manage service related administration
  • Deal with inbound service calls
  • Meet and greet customers
  • Push work through with the Workshop Controller and updating Service Advisors
  • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
  • Call backs to customers with update calls
  • Ensure insurance related documents are completed
  • Prepare invoices for when customers collect vehicles
  • Add-hoc administration tasks as given from the Aftersales Manager

More about you:

  • Minimum of 12 months experience working in a dealership
  • Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
  • Detail focussed with high attention to detail
  • Organised and methodical in approach, used to following processes
  • Must have a valid driving licence

A bit more about the family

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!

Benefits of working for Swansway Group:

  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Death in Service Benefit
  • Long service recognition
  • Annual flu jab
  • Discounts on products and services that extend to your family and friends
  • Cycle to work scheme
  • Employee recruitment referral payments
  • Employee assistance programme and counselling service
  • Occupational health services
  • Flexible working patterns
  • Car Benefit Scheme for employee or family 

When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!

You are applying for...
Service Administrator
Salary: Competitive DOE
Working Pattern: Full Time
Contract Type: Permanent
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Equality, Diversity and Inclusion
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We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants.
In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
Disability
According to the definition of disability do you consider yourself to have a disability?
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Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
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We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Questions
Have you ever been convicted of a criminal offence or been the subject of a conditional discharge or probation order by a Court of Law or other JudicialBody which is not legally spent? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed. The Company’s policy on criminal convictions should not be construed as overriding the provisions of the Rehabilitation of Offenders Act (1974)
Do you have any criminal convictions pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Have you ever been declared bankrupt? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Have you ever had any County Court Judgements (CCJs)? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed.
Do you have any bankruptcy or CCJs pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed
Have you ever been dismissed by an employer or have any such dismissal pending? Yes / No If yes please give full details Providing such detail will not necessarily prevent you from being appointed
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We ask this because we're interested in your suitability.
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