Fleet Administrator
The Opportunity
We are currently looking for a Commercial Vehicles Fleet Administrator to join our Fleet Sales team in Crewe. Working closely with our sales team you’ll be responsible for allocating vehicle stock, completion of all supporting sales documents, allocating vehicle registrations and arranging any payments. You will keep our customers updated throughout the sales process and let them know where the order of their vehicle is up to. You will deal with any day-to-day enquiries over the phone and via email and update several bespoke computer systems.
As a Fleet Administrator, you will need a keen eye for detail and need to ensure all vehicle documents are correct and that FCA regulations are adhered too. You will work closely with Account Managers to ensure our customers receive the best possible service when it comes to vehicle handover.
More about the role
- Completion of all sales related documents
- Ensuring customer satisfaction metrics are hit
- Ensuring all paperwork is fully compliant
- Dealing with enquiries
- Invoicing of vehicles
More about you
- Previous Sales Administration experience (preferably within vehicle or fleet sales)
- Excellent attention to detail
- Experience of managing your own workload
- Strong communication skills – both written and verbal
- Excellent organisation and time keeping skills
- Experience of using Kerridge (desirable)
A bit more about the family
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
Benefits of working for Swansway Group:
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!