Receptionist
The Opportunity
We are currently recruiting for a Receptionist to join our head office. Reporting into the Customer Service Manager you will be working as part of a team responsible for the service and care of our customers and colleagues.
As Receptionist you’ll be the first point of contact for customers, visitors and colleagues entering head office. You will also be answering the telephone in a warm and welcoming way and directing calls to the correct departments.
Each day you will be responsible for the post distribution of incoming and arranging outgoing post. There may be times where you are required to support our Directors with administration tasks and preparing refreshments.
You will be responsible for ordering stationary and sundry items at Head Office along with managing our electronic meeting room diary. The successful candidate will be our point of contact for liaising with our in house maintenance team to report any repairs/faults promptly.
The role also offers daily support to our marketing team, ensuring data changes are updated on our database as well as the co-ordination of several monthly reports.
This is a versatile role, which requires flexibility as no two days are the same.
Hours of work:
Monday to Friday - 8:30am-5:30pm (1 hour lunch break)
More about the role
- Welcoming and signing in any visitors
- Taking telephone enquiries into head office
- Transferring calls to the correct department
- Dealing with day to day administration in head office
- Maintaining our high standards of presentation for the reception area, meeting rooms and public areas
- Organising refreshments for any visitors and scheduled meetings
- Order stationary for head office
- Responsible for the daily post
- Support the Customer Service Manager with customer queries
- Marketing data entry and collating monthly reports
More about you
- Smart and professional appearance
- Previous customer care experience
- Strong administration skills/ computer literate including Excel and Microsoft Office
- Experience of managing your own workload as well as working in a team
- A keen eye for attention to Detail
- Excellent communication skills - both written and verbal
- Friendly and welcoming in nature
A bit more about the Family
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
Benefits of working for Swansway Group
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive in, an inclusive family atmosphere, apply to join us now!