Administrator
The opportunity
We are currently looking for an Administrator to join Stable Vehicle Contracts to provide comprehensive administrative support to ensure a seamless customer journey from the point of order, right the way through to vehicle delivery. You will be on hand to help our personal and business customers through the various stages of the order process and manage their expectations accordingly. Your role is key to ensuring a positive customer experience.
As an administrator you will liaise effectively with customers, Head Office and other key stakeholders, and will be able to develop and maintain good working relationships with all members of the Stable Vehicle Contracts team to assist in providing provide an excellent customer service.
More about the role
- Updating our internal order systems to ensure accurate revenue projections can be obtained.
- Issuing Regulated and Non-Regulated finance agreements to customers.
- Processing completed finance agreements in accordance with the various lender’s guidelines.
- Liaising directly with customers to book vehicle delivery dates.
- Ensure and process customer payments in a prompted and secure manner.
- Using the Kerridge system to raise and issue invoices.
- Maintain a systematic filing system for the easy retrieval of documentation and information.
- Ensure compliance with business standards and processes, financial, legal and ethical
- guidelines.
- Support the business to achieve high levels of process efficiency and cost control.
- Ensure the proper and accurate use of all systems.
More about you
- Previous experience in a role in the motor finance industry is preferred.
- Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment
- Excellent written / verbal communication skills
- Good Microsoft Office skills particularly in Excel and Outlook. Kerridge experience desirable
- Professional telephone manner
- Ability to build good working relationships with customers
A bit more about the Family
Stable Vehicle Contracts LLP were established in 2009 and have become an industry leader in the supply of new cars and commercial vehicles through leasing and contract hire.
We are part of a large, family owned dealership group (Swansway Garages) who are based in Crewe.
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
Benefits of working for Swansway Group
- Free on-site parking
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Life Assurance- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!