Audi Connectivity Genius
The opportunity
To many of us using our smartphones plays a big part in our day-to-day lives, MyAudi aims to integrate into this and as an Audi Connectivity Genius, you will be in charge of making sure that every customer has full access too all functions this can offer. This means making sure customers who have previously not been connected to their MyAudi App are fully set up before they leave the dealership.
You will be working alongside the aftersales team to ensure that every customer is offered a connected handover with Audi Service request activation as part of their service. As part of this role, you will become an expert in Audi Connect and therefore will be the person who will handle any customer queries; this could be a customer struggling to get set up or alternatively a customer who wants to know all the functions of the My Audi App.
Full training will be given
More about the role
- Contacting customers following their visit to the service department to ensure their experience met expectations.
- Handling customer concerns and assisting in the resolution of any dissatisfaction issues.
- Providing a warm welcome to customers on site, including offering refreshments where appropriate.
- Discussing Audi Connect services and service plans with customers during their visit.
- Producing reports and providing administrative support for the management team.
- Updating customer satisfaction and performance notice boards on a daily basis.
Due to the customer-facing nature of the position, this role would be particularly well suited to someone with a strong customer service background who is passionate about delivering an exceptional customer experience.
More about you
- Previous customer service experience
- Excellent communicator both written and verbal
- Computer literate
- ‘Can do’ attitude
- Experience of working to targets and KPI’s
- Strong organisation and time management skills
- Ability to manage own workload
A bit more about the family
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
Benefits of working for Swansway Group:
- Free on-site parking
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Life Assurance- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!